Who we are
Our website address is: https://45Restoration.com. You can contact us by email at info@45restoration.com or call us at 518-459-5012. Our facilities, located in Westerlo, NY, are designed to fulfill e-commerce and phone orders efficiently.
the plain-english summary
Just like you, we’re concerned about privacy and the security of your information. The long, detailed description of our privacy policy follows. We invite you to read it if you’d like but if you’d prefer the short version, here’s what we’d like you to know:
- We never sell your information
- We’ve worked hard to design a site that only collects what information is absolutely necessary to serve our customers and visitors
- We work with reputable companies to provide the services that help us serve you such as shipping software and website services
- We hate email spam too so we only send you tracking information for your order and email responses written by our very human staff members
- We avoid using Google Analytics or other third party marketing tools because we want to protect your privacy
- We’re happy to discuss any privacy or security concerns you have. Simply contact us by phone or email.
We collect some information when you visit our website.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. If you have a Gravatar account, after approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
You should avoid sharing images with us that include embedded location data (EXIF GPS) included. Visitors to the website may be able to extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
We collect some information during the checkout process in our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for up to 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Trusted members of our team have access to the information you provide us. For example, Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We only share information with third parties who help us provide our orders and store services to you; for example —
Shipping information will be shared with our shipping app and the shipping carrier.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
WooCommerce Back In Stock Notifications stores the following information when customers sign up to receive back-in-stock notifications:
- Customer e-mail.
- Sign-up date.
- Notification date.
This information can be used to personally identify customers, and is stored in the database indefinitely.
WooCommerce Gift Cards stores the following information, as provided by gift card buyers:
- Sender name.
- Recipient name.
- Recipient email.
- Message from sender to recipient.
This information can be used to personally identify the sender and recipient(s), and is stored indefinitely.Full access to all gift card data is restricted to Store Administrators only. Store Managers may view and search by sender, recipient and gift card code. However, gift card messages cannot be viewed by Store Managers. and is stored in the database indefinitely.
Save For Later
This plugin allows users to move products from cart to Save for Later list which they can move back to cart when ready to buy. We record the usernames and email ids of the logged-in users to identify the users who have added products to their Save for Later List.